[et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” next_background_color=”#000000″ _builder_version=”3.2.1″][et_pb_fullwidth_header _builder_version=”3.2.1″ title=”FAQ” background_image=”https:\/\/www.toolzonline.com\/wp-content\/uploads\/2018\/05\/faq.jpg” module_class=”about-header” \/][\/et_pb_section][et_pb_section bb_built=”1″ specialty=”off” prev_background_color=”#000000″ _builder_version=”3.2.1″ module_class=”faq-page” module_id=”faq-id”][et_pb_row _builder_version=”3.2.1″ module_class=”about-row”][et_pb_column type=”4_4″][et_pb_accordion _builder_version=”3.2.1″][et_pb_accordion_item _builder_version=”3.2.1″ title=”What payment method does Toolzonline accept” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
We accept 7 modes of payments i.e i. Visa, ii. Master Card, iii. American Express, iv. Maestro, v. PayPal, vi. Cash On Delivery(C.O.D) as well as vii. Physical Deposit in Bank Account.<\/p>\n
At Toolzonline, your personal online security is important to us. All orders are processed through a secure checkout system. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”What if my payment has been declined?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
\u201cIn case of a payment failure, please retry ensuring:<\/p>\n
If you’ve tried all these yet have not had a successful payment ,then please contact our Customer Care Team with details of the issue including any error messages and we’ll try to resolve it as soon as we can.\u201d<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”Are there any hidden charges?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
Shipping within India is free. There are absolutely no hidden charges. You pay exactly what you see in your order summary.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”How will I know if my order is placed successfully?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
Once your Order is successfully placed, you will receive a confirmation over email from Toolzonline. This mail will have all the details related to your order.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”How will my order be delivered to me?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
We aim to dispatch all orders within 24 hours. Your order will be delivered to you through reputed courier companies at your doorstep.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”How do I check the status of my order?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
Upon dispatch of your order, you will receive an email confirmation from Toolzonline with courier company details along with the tracking id. You may simply check the status by visiting their website. Incase your query is not resolved, our customer care representative will help you in tracking your order.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”How do I return or exchange?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
\u201cAt Toolzonline, the customer is God , always. If at all you are not 100% satisfied with your purchase, you can return your order and we will exchange the product or refund the entire amount paid. All you need to do is drop an email at info@toolzonline.com or call us within a period of 15 days, from the date of delivery, clearly mentioning the order number and stating the reason for return.<\/p>\n
However, you must ensure that the merchandise is returned to us in an unused, saleable condition with same finished as it was received and in the original packaging with its complimentary items. This protects us from losses and helps us serve you better and longer.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”If you have received a faulty order?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
\u201cGoods are classified as faulty if they are received damaged, or where a manufacturing fault occurs.
\nWhere possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.\u201d<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”If item is missing in the order?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”Post Usage, facing issue with the product?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
At Toolzonline, we carefully screen and select the products that are made available . In rare cases if you face quality related issues post usage, we will forward your complaint to our manufactures partners and assist you with a solution.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”Do I get charged for returning products?” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
Returns are FREE at Toolzonline. You do not pay for Return Shipments! However, if we\u00e2\u20ac\u2122re unable to arrange for a pickup in your city, we will credit Rs.100 to your toolzonline Store account towards courier charges once we receive your returns shipment<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item _builder_version=”3.2.1″ title=”IMPORTANT INFORMATION” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none”]<\/p>\n
We have made every effort to display as accurately as possible the colours of our products that appear on Toolzonline. However, as computer monitors vary, we cannot guarantee that your monitor\u2019s display of any colour will be completely accurate.<\/p>\n
All items are quality controlled and checked for any faults before they are dispatched to customers.<\/p>\n
Should you receive an item that is not in perfect condition please contact us immediately.<\/p>\n
Items should be returned in their original packaging to ensure they are adequately protected in transit.<\/p>\n
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
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